Returns and Refunds Policy

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Faulty or damaged items

Email us with your order number, a description of the fault and photos. We will assess the issue and arrange a repair, replacement or refund in line with the Australian Consumer Law.

Change of mind

We do not accept returns or exchanges for change of mind. This does not affect your rights under the Australian Consumer Law if the product is faulty, damaged or not as described.

How to start a return

• Email us with your order number and full name.
• Describe the issue and attach clear photos of the item and packaging.
• We will confirm the next steps, including return arrangements if required.

Refunds

Approved refunds are issued to the original payment method. Your bank or card provider may take a few additional business days to show the funds.

Contact us

Luna Outdoor Living Pty Ltd · ABN/ACN ACN:003 688 855
Email: lunachair@gmail.com
Phone: (02)03105266
Warehouse 9, 24 Reid Street, Ardeer VIC 3022Warehouse 2, 274-276 Hoxton Park Rd, Prestons NSW 2170