Privacy Policy
Last updated: 30.07.2026
This document is a template written in Australian English. It contains clearly marked placeholders for company details and is general information only — it is not legal advice. Please have it reviewed before you publish.
Luna respects your privacy. This policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What we collect
- Contact details: name, email address, phone number.
- Delivery details: street address, suburb, state and postcode.
- Order details: product configuration, quantity and order notes.
- Website data: pages viewed and technical information, where you consent.
Why we collect it
We collect personal information to process and deliver your order, to respond to your enquiries, to meet our legal and tax obligations, and — only with your consent — to send marketing communications and measure our advertising.
Payments
Payments are processed by our third-party payment provider. We do not collect or store your full card details on this website.
Disclosure
We may disclose your information to our delivery carrier, our payment provider, our hosting and database providers, and to advertising or analytics providers where you have given consent. Some of these providers may store data overseas. Where that occurs, we take reasonable steps to ensure your information is handled consistently with the APPs.
Storage, security and retention
Your information is stored on secured, access-controlled infrastructure. We keep order records for as long as required by Australian tax and consumer law, and delete or de-identify information when it is no longer needed.
Cookies and tracking
Non-essential cookies and advertising technologies, including Meta technologies, load only after you consent. You can change or withdraw your choice at any time via “Cookie Settings” in the footer. See our Cookie Policy for details.
Access, correction and complaints
You may request access to, or correction of, the personal information we hold about you, or make a privacy complaint, by emailing us. We will respond within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes
We may update this policy. The current version is always published on this page.
Contact us
Luna Outdoor Living Pty Ltd · ABN/ACN ACN:003 688 855
Email: lunachair@gmail.com
Phone: (02)03105266
Warehouse 9, 24 Reid Street, Ardeer VIC 3022Warehouse 2, 274-276 Hoxton Park Rd, Prestons NSW 2170